To whom it may concern:
I'm trying something new.
Since my emails to customer service people seem to be pretty useless (an email with the correct address to ship a loaner modem did not result in me receiving said modem; emails to THREE different email addresses requesting a return label for said modem, since it didn't fix the problem, got NO response whatsoever; and an email requesting that my bill be prorated to reflect the lack of DSL service was likewise ignored)....
And, since I never had anybody contact me about any of the notes left on various trouble-tickets, demonstrating that that's not a good avenue for communication (not that I place much faith in the website as a whole - the website claims that the "legendary" customer support is located in Seattle, while all the customer service people I talked to were 4 time-zones ahead of me - Quebec? Then again, maybe that much is true - the legendary people are still in Seattle, just not working for you anymore?)...
And, since the people I talked to on the phone have been, for the most part, remarkably unhelpful and somewhere between misinformed and untruthful: A service rep should be able to correctly interpret solid and flashing lights on a modem. It really should not take TWO phone-calls and A WEEK for a modem to be "overnighted" to me (two days after the latest promised delivery date). And a service rep, when given windows of availability in which to schedule a technician visit, REALLY should be able to schedule that visit in one of THREE four-hour windows (and if that's not possible, NOTIFY THE CUSTOMER rather than schedule the tech visit for some random time)...
....I'm resorting to paper. After nearly a decade, I no longer wish to do business with you. Please close my account and void my Speakeasy email addresses. You are fired as my ISP.
Very sincerely,
(not customer number xx801 anymore)
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